We cherish every donation and work hard to ensure every dollar is put to work helping others quickly. When we receive your donation, we believe it was your full intention to support our efforts to meet our beneficiary’s unmet needs. Because the Purple Lime puts all donations to work quickly, we do not offer refunds on any donations or any donations made in receipt of gift items.
If Purple Lime offers a gift with a donation and there is a choice of gifts, please choose carefully. We do not give refunds if you change your mind or make a wrong decision.
Purple Lime may offer, from time-to-time, goods for purchase where a percentage of the goods purchased will help support Purple Lime’s efforts. In such cases, goods that are faulty, wrongly described, different from the sample shown to you, or don’t do what they are supposed to do, you will be able to choose between a refund, exchange or credit. These goods will be clearly marked as such and will be considered purchased goods and will not be considered a donation or eligible for tax deduction.
Purple Lime may offer, from time to time, tickets for fundraising events where a percentage of the event donation will help support Purple Lime’s efforts. In such cases, when we receive your event donation, we believe it was your full intention to support our efforts to meet our beneficiary’s unmet needs. Because Purple Lime put all donations to work quickly, we do not offer refunds on any donations or any donations made for events. The ticket may be transferred to another designated attendee. Please notify Purple Lime of this transfer at firstname.lastname@example.org.
Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.
Refunds, exchanges or credit notes will not be offered on items that have been damaged or worn.
Please retain your receipt for proof of purchase.
Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us immediately at email@example.com.